Can’t speak Japanese? Not a problem.
We’ll help you organize all the documents you’ll need to move to Tokyo, find the best apartment for your needs, and negotiate initial costs.
Don't know how utilities work in Tokyo? Don't know where to go for what or how to handle an apartment issue? Not a problem.
Our support for any rental-related issue is available for the duration of your rental contract. Need to move out or renew your contract? We got you covered.
I was very impressed with my bilingual agent, Tanaka san and the Apts.jp team. Thanks to them, I was able to find an apartment that suited my criteria and lifestyle. The process from initial discussion through to moving in went smoothly and I am grateful for the excellent advice and service.
I have struggled during one month searching for flats in the Tokyo area with many real estate agents, and had some refused, UNTIL I reached Apts.jp :
Within only a few days, they proposed me several flats, corresponding perfectly to my expectations and demands. Later on I signed a contract and got the keys.
Everything was fast, smooth and efficient.On top of it, they are really kind people that really care customer's needs and really good English speakers.
Highly recommended !
Out of all the agents I have spoken with during the time I was looking for an apartment, Apts.jp in all honesty was the most straight forward. What they offered and said is indeed what I got and for someone with a busy scheduled like myself, it not only saves time but energy as well.
In every step I have felt that Jason was there to assist me, and the best thing is he was actually listening to what my needs are rather than closing a sale. The customer service I received from Apts.jp is worth well more than the fee I paid and would highly recommend them to anyone looking for an apartment in Tokyo.
We moved to Japan at the end of March, and the company provided a temporary housing for one month, just enough for the rental contracting process in Japan. That meant we had to take actions quickly. That also meant we were competing with many other house seekers. It was really a busy season, if not the busiest.
Apts.jp kept communications prompt, and the content was straightforward. They not only provided valued comments thanks to their deep understanding of the local community, but also tailored right to our family status - a young couple with an infant baby. We did our homework online, and exchanged information. Afterwards, we went apartment viewing, and all was well organized. However, we ended up having multiple rejections due to a variety of reasons.
Eventually, we secured a unit in a nice neighborhood, close to the office, with easy access to grocery and last but not least, within our budget.
Thanks to Yujin for being our point of contact, he walked us throughout the process, and was genuinely empathetic to our situation and willing to help at all times. He is still providing high standard post sell services till now and I am sure we are not the only lucky ones who have enjoyed his professionalism.
Also special thanks to Shotaro, Jason and Masa who helped out a lot for viewing/contracting/moving/check-in etc.
I would definitely recommend Apts.jp to anyone.
Finance & Analytics
If I had to summarize in brief why apts.jp team was great, it would be: I felt they actually cared!
Even before the apartment search itself, we exchanged over 10 emails, they responded to every question I had, and I could feel they really knew how to prepare for the process. Once we started, I was very happy to see that they quickly felt my apartment preferences, and all viewings were worth it. And it all culminated in a great apartment that they added last moment because they cared enough to check latest ads just before meeting me. Needless to say, I am thrilled in knowing they will not disappear after handing over the keys, too!
Founder, English Language Film School Japan
I have used Apts.jp for both of my apartments in Tokyo. In both cases I was extremely satisfied with the results and they found places that suited most of my criteria in a very quick time.
In particular I should note that the second time, when I returned to Tokyo after a four month absence, they found me a new apartment which was not only very well appointed and a reasonable price, but only fifteen minutes walk from my office!
Therefore I have no hesitation in recommending Apts.jp to anyone seeking accommodation in Tokyo.
I've heard stories that the process of applying for an apartment as a foreigner in Japan can be tough, but Apts.jp made the process painless. Apts.jp will work to find you an apartment that both suit your criteria and that you will likely be successful in applying for. I applied for one of the apartments I was shown just a few days after arriving in Japan, and I was approved without much trouble even as a foreigner who doesn't speak very much Japanese. I'm very thankful to Jason, Shotaro, and the rest of the Apts.jp team for making this easy.
I was recommended Apts.jp by my company and I am so glad for that recommendation.
The service from Apts.jp was phenomenal. I am an Indian and couldn't speak Japanese at all, still the search for an apartment in Tokyo was
made effortless thanks to the amazing work by Jason Asato from Apts.jp. The houses recommended to me were in line with my requirements
and I was taken to visit those houses by Jason personally, at my convenience, working around my tight work schedule. I was even taken to visit
apartments late after work, early mornings, my lunch breaks and whenever I was free. Jason worked odd hours and tirelessly to ensure that I
got what I wanted. Thanks to him I got a prefect place, literally five minutes from my work at an incredible deal. They ensured that I was able to move
in to my place in less that a week after I visit and before the temporary accommodation offered by my company came to an end.
I am more than delighted by my experience with Apts.jp and would gladly recommend them to anyone who is apartment hunting in Tokyo.
-- Sandeep Subramanian.
My wife and I have been able to smoothly move from our old apartment into the new one thanks to the help of Tanaka san and Yamazato san. They immediately understood our needs in terms of space, layout and location, and suggested only the apartments that fitted our criteria. They carried out all the negotiations with the owner of the apartment, helped us transfer our utilities as gas, electricity and water from the old one, and well explained the contracts and the clauses. They are also very responsive after we moved in, and are really proactive in helping us!
I really recommend them and their agency. They are really good!
I would like to thank you for all services you provided for my family and me starting from the 1st day in Japan when you arrange a comfortable car to pick us from airport with our luggage to temporary apartment which you reserved for us , which was a nice apartment and everything was around us such as train and bus Stations, shops , restraints, etc.
After that we moved the permanent house which my family are very happy for finding this new existing house which you recommend for us after you are showing us a lot of good chooses.
And as in that time it was very difficult for us to be familiarize with Japanese culture but with your help and guide in the begging to discover Tokyo to find and buy all necessary staff for our new house we become now as Japanese citizen.
We thank our gad (Allah) that we know and meet with you before coming to Japan, you make our life here very easy and comfortable.
Thank you again and still we need your help.
I am very satisfied with the agency's services and I could recommend it to anyone looking for a flat in Tokyo.
Yujin answered each of my questions, both about documents and everyday life. He was always polite and ready to help.
The apartment meets my expectations, and the formalities associated with the move thanks to Yujin were clear and I didn't have any problems with them.
I had a great experience with Apts.jp and Jason, he was spot-on with the house recommendations, and they met our needs accordingly.
He was very clear with the instructions and helped us handle any unexpected situations.
He has been very kind and I’ve had no problems reaching out to him.
The application and move-in processes were smooth, and although some things got in the way, he and the company have always been happy to help.
They know how to treat you as a person, understand and consider delicated situations.
I sincerely recommend Jason’s and Apts.jp's services for anyone looking for a home in Japan.
Jason was very proactive when I first reached out to him and briefed my requirements.
He managed to find 6 valid options within 3 weeks and checked out the apartments together with me over the weekends.
He also showed his professionalism during the application process. I appreciate a real estate agent can be as patient and efficient as Jason.
Iryna and Julien
Our overall experience has been very positive. Yujin was very active and answered our questions at any time of day. He was also very receptive to our needs and tried his best to accommodate them. He was not pushy and worked around our schedule. Lastly, we’d like to add that even after the move-in, he helped us with the issues that we were having with the internet.
Before Apts.jp I was genuinely wondering if I'd made the right decision moving to Tokyo... the renting market is fierce, especially for foreign people with only basic Japanese. I met a few other agents and saw many apartments prior to Apts.jp with zero success.
Meeting Yujin from Apts.jp, he showed me a decent place, we spoke about what I liked about it and what I didn't, and he came back the next week with 3 places I absolutely loved. The difference in the apartment quality was night and day. Not only is my apartment a truly great find in Tokyo, the attention to detail before and after I moved in was second to none. No question felt too small or too big, they were beyond professional, trustworthy and dependable from start to finish.
Thanks to the help of Yujin-san I was able to find an apartment with my strict demands very quickly. I have a large dog, and two cats which makes it hard to find a home, but with the help of Yujin-san and his team, they were able to talk directly to many different property managers to share my story and pets. This gave me multiple options when I was concerned I'd have little-to-none. Him and his team guided me through the application process helping translate where needed. Even after signing the papers, Yujin-san spent an hour on the phone for me to setup additional services that we're far above my Japanese level. I'm so glad I was guided to use Apts.jp by my company, I don't think I could've found better results elsewhere!
Apts.jp was very accommodating in my apartment search. As a foreigner, finding housing in Japan can be a very daunting and complicated process -- fortunately, Apts.jp made it as smooth as possible.
I worked with Jason, who was extremely patient and communicative throughout. We worked through the criteria of items most important to me to find an apartment that best suited my lifestyle and location needs. Jason put forward his best effort to recommend me options that fit my budget range and desired qualities, which was not an easy undertaking!
The company was also very reliable post-move in. Jason help set up utilities and was there to advise on the miscellaneous issues that arise when you move into a new apartment. Overall, it was a great experience and working with Jason was a pleasure!
I highly recommend Apts.jp to any ex-pat looking to rent a property in Tokyo. As a non-Japanese speaker, renting in Japan is an intimidating, frustrating and confusing experience. My agent Jason handled everything. He was very quick to introduce good properties in my range and he really understood what I was looking for. He was always easy to contact and quick to answer my questions, he made the entire process pretty effortless! I’m very busy with my work so this was exactly the service I needed. What impressed me the most was his efforts to help me transition from my previous apartment. He handled the handover, all of my utilities and helped with internet connection etc. We’ve also kept in touch since I moved in to answer my stupid questions! I couldn’t recommend these guys highly enough.
I've dealt with many real estate agents in Japan. Most of them are nice at the start and then become unavailable if you don't choose something quickly. They start to act like they're doing you a favor. Even though I generally knew what I wanted, I still needed to see a few places and be absolutely sure I found a good fit for me.
This quality and respect continued all through the move-in, and after when I had questions.
I've never had such detailed and reassuring service like this from a real estate agent in Japan. 100% recommended.
My situation was a bit unusual I suppose as my real estate needs evolved a few times since originally reaching out to Apts.jp. Being under a strict deadline (as I had to move out of my apartment in a few months), it was critical that both Jason and Sho understood my ever-evolving needs, were flexible and most importantly made themselves available. Not only did they accomplish that, but have remained very helpful even till today. Any small question that I may have about the property or even small troubleshooting questions, they are always quick and attentive to help me out. Highly recommend Apts.jp!
From start to finish, Apts.jp have gone above and beyond the call. Just before I moved in, they went through the apartment with a fine-tooth comb and took note of every scuff and every scratch so when the handover time eventually comes, we can compare the condition with those photographs. Apts.jp made sure I had a very smooth transition moving in, and I’m really glad I decided to use their service.
Digital advertising agency
I feel really lucky to have found Apts.jp. My residential specialist was fluent in English and was very accommodating with all my requests.
Are you looking to rent in Tokyo but having trouble with Japanese real estate agencies?
Apts.jp can help!
Ph.D. Student and Software Developer
The other agencies would take weeks to give me an answer and kept asking me for more documents, more documents. When I went to Apts.jp I had ALL the paperwork they could possibly ask me for and I got the apartment after about a week.
I could give lots of advice but in the end, if an agency refuses you just because you’re a foreigner there’s nothing you can do about it. Right now my advice to everyone who asks me how to find an apartment is to use Apts.jp.
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